General Booking Conditions
We hold an Air Travel Operator’s Licence (ATOL) number T7415 issued by the Civil Aviation Authority. We also operate a client money trust account to safeguard any monies that you pay to us when booking holidays.
You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you at the time of booking. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned in our Travel Trust Association account.
Passport & Visa
Please ensure that all your travel, passport & visa documents are in order and that you arrive in plenty of time for checking in at the airport. We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. For more information on passports please visit www.gov.uk/browse/citizenship/passports
You strongly advise that all clients take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness (including covid); loss of baggage and money; and other expenses.
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and all similar events outside our control or the control of the supplier concerned.
Changes & Cancellations & Refunds
We will inform you of any changes or cancellations as soon as reasonably possible. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.
If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. As soon as we receive a refund from the issuing airline, we will forward it to you less any cancellation or administration charge. Please note most tickets are non-refundable if part used. Refunds usually take 8-12 weeks.
Changes & Cancellations By the Customer
Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. There may be a charge for amendments and/or cancellations, in line with our booking conditions stated for that individual trip.
Many of the travel arrangements that we sell are protected in the case of the financial failure of the travel company. Please ask us about the protection that applies to your booking. We provide an ATOL Certificate, this can be obtained by contacting our front office. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Please note that ATOL protection is not available for flights with low-cost carriers. Where necessary, we will add supplier failure insurance to your booking automatically. This protects you by insuring us against the costs of refunding or replacing your booking if a supplier fails.
These terms of business are governed by English law and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.